OMAR AYYAD

Accountant

About

Dynamic professional transitioning into an accounting career, leveraging two years of experience as a Customer Service Officer with a strong foundation in meticulous record-keeping, data analysis, and process optimization. Adept at problem-solving and enhancing operational efficiency, coupled with in-depth knowledge of management accounting principles, as evidenced by experience preparing for CMA exams. Eager to apply analytical acumen and commitment to accuracy to contribute to organizational financial integrity and strategic decision-making.

Work

mind & Logistics

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Customer Service Officer

Amman, Amman, Jordan

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Summary

Spearheaded customer satisfaction initiatives and operational efficiency improvements for a logistics firm, effectively managing inquiries and resolving complex issues.

Highlights

Resolved an average of 50+ customer inquiries daily, maintaining a 95% satisfaction rate through efficient problem-solving and proactive communication.

Collaborated cross-functionally to streamline service delivery processes, resulting in a 15% reduction in average resolution time and enhanced customer satisfaction.

Analyzed customer feedback data to identify key service gaps and inform strategic improvements, contributing to an improved overall customer experience.

Developed and delivered comprehensive training modules for 10 new staff members on customer protocols and proprietary software, ensuring consistent service standards.

Maintained meticulous records of all customer interactions and financial transactions, ensuring data integrity and compliance with company policies.

Education

Middle East University

Amman, Amman, Jordan
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Bachelor Accounting Grade: 2.4

Languages

English

Skills

Core Professional Skills

Ability to Work Under Pressure, Ability to Work in a Team, Microsoft Office, Exam teacher CMA, Data Entry, Record Keeping, Problem Solving, Analytical Thinking, Process Improvement, Customer Service, Communication, Training & Development.

Technical Proficiency

Microsoft Excel, Microsoft Word, Microsoft PowerPoint, CRM Software (inferred).

Accounting & Finance Acumen

Management Accounting Principles, Financial Reporting Basics, Cost Accounting Concepts.